Frequently Asked Questions
Everything you need to know about Dango Products
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are Dango wallets covered by a warranty?
Yes, all our products come with a limited lifetime warranty against manufacturing defects. This covers hardware, structural integrity, and craftsmanship under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
How do I care for my leather Dango products?
To maintain the quality of your leather, we recommend occasionally applying a high-quality leather conditioner and avoiding prolonged exposure to water or direct heat.